Privacy Policy



(1) Collection of Personal Data

In order to provide you with personalised recommended products, efficient customer service, and timely news notification, we record some information you’ve given previously when your visit our site, including your name, e-mail, gender, account settings, IP, fingerprint data, device information, billing and shipping address, phone number, credit card information, language preference, merchandise category preferences, etc.
At magic-silicone
, we respect and take protection of your personal information seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organisational measures in place to help protect your data from loss, manipulation, unauthorised access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.

(2)Use of Personal Data

We collect Personal Information that you provide to us voluntarily and process it for the following purposes:

  • To create your personal account at
  • To complete transactions with you;
  • To be able to contact you in the event of any problem with the delivery of your items;
  • To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed;
  • To know your needs and preferences and recommend personalised products;
  • To develop, enhance, market and provide products and services to meet your needs;
  • To process exchanges or returns;
  • To improve our services and respond to requests or complaints.

(3) The Content & Frequency of Our Communication with You

(3.1) For automatically triggered email, SMS, and App push notifications

We may send you a confirmation email or a SMS verification after you register with magic-silicone as well as service-related notifications as necessary. 
For example: 

  • Your order confirmation email;
  • Your address change confirmation email;
  • Your payment confirmation email;
  • Your order delivery notice;
  • Your package logistics method changing notification;

The above list are closely related to your orders. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above email will not be received again. The frequency of these notifications is closely related to your interaction on our website.

(3.2) For manually group email or SMS, and App push notifications

We will send group emails, SMSs, and App push notifications after we receive your subscription. The content of such notification contains:

  • Special offers for subscribers only;
  • New products updated;
  • Website promotion and coupon;
  • Products personalised recommendation;
  • Shopping and wearing, maintenance tips;
  • Updates of service policy.

You may receive above notifications 2-5 time per month in average. You can unsubscribe at any time.


We may disclose your personal information if we are required by law. 

GOVERNING LAW: These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of China.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, certain providers may locate in or have facilities that are located in different jurisdictions. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the Europe and other European countries, then your personal information used in completing that transaction may be subject to disclosure under Europe and other European countries legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


You agreed, with clearly and fully understanding, for the sole purpose of providing you with personalised recommended products, efficient customer service, and timely news notification, we shall have the right to your personal data or data set for processing, including but not limited to the following any one or a series of operations, such as collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means.



Cookie is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. Magic-silicone
 uses cookies to enhance and simplify your visit. We do not use cookies to disclose information to third parties. There are also third-party cookies on our Sites, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics. Some of these cookies may track your behavior across multiple websites. There are two types of cookies persistent and temporary (session cookies). 

  • Persistent cookies are stored as a file on your computer or mobile device for a time period no longer than 24 months. 
  • Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping bag unless you log in. We use session cookies when to check whether you are logged in or not. 

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features such as:

  • Speed up navigation; 
  • Track site usage;
  • Recognise users and user access privileges;
  • Enable selection and purchase products on this Site record your browsing activity and purchases;

Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at




We can only accept cancellation before the product is shipped, and you will be fully refunded. Cancellation is not acceptable after shipping.


SECTION 12 -Return/Refund

We accept returns of products due to our faults (e.g. wrong items or damaged items).

Products must be unused and intact, and all original labels should be attached to the original packages. No impact on reselling.

Products that do not meet these criteria will not be returned.

Refund (if applicable)

    1. You are suggested to use traceable transportation services or buy transportation insurance. We do not guarantee that we will receive your returns.
    2. After receiving and checking your returns, we will inform you whether approve or reject your refunds. If approved, your refunds will be processed within 7 days and automatically return to your original payment method.
    3. Refund Arrival Time:
  • PayPal: 5 working days;
  • Credit Card: 5-15 working days.